top of page

Randy Johal

Head of Customer Success

Bio

Randy Johal is a strategic people and business process executive with 30 years experience in finance, supply chain, healthcare, technology, and biotech spanning North America, Europe, and Asia. Renowned for driving large-scale growth and digital transformation, he has built and led high-performing services, operations, and people teams. Randy brings an innovative, data-driven, people-centric approach to scaling organizations for long-term success.

Core Expertise

  • AI Driven Efficiencies in People Operations and Business Processes

  • Global Talent Acquisition Strategy & Execution

  • Workforce Planning & Forecasting

  • HRIS & ATS and People Systems Implementation

  • Global Relocation & Immigration Optimization

  • Leadership Coaching & Development

  • Metrics, Reporting & Analytics

Select Experience

  • Facilitated executive coaching and leadership workshops across multiple industries, equipping senior leaders with the tools to drive change, improve team performance, and build inclusive, high-performing cultures.

  • Built multiple corporate universities delivering key programs to employees and partners.

  • Designed a scalable learning and development system and services functions.

  • Spearheaded digital transformation initiatives at enterprise software companies by launching new localization platforms and a CMS that yielded $13M in YoY savings.

  • Scaled healthcare company 3x in two years and aligned strategy with aggressive growth targets.

  • Supported a high-growth biotechnology startup by optimizing digital and people processes to support a fast-paced and innovative organization.

  • Led Global Alliances and prepared a brand protection and serialization firm for acquisition while contributing to a successful exit with a 3x return to shareholders.

bottom of page